Contact information
Getting Started Support
For help in deciding which service and other requirements
may best suit your needs on www.web.virginia.edu, write
to itc-microsystems@virginia.edu
for guidance. Additional support for specific groups or projects
are available as shown:
Departmental Computing Support, dept-support@virginia.edu,
will assist LSPs in choosing services and put them in touch
with the appropriate people and resources.
General support and troubleshooting
Please contact the ITC Help Desk, 804-924-3731, or write to
consult@virginia.edu
for general support and troubleshooting. ITC Help Desk staff
can provide the answers or help you need in most instances.
If your situation requires more in-depth investigation or
specialized assistance, the Help Desk can refer your case
to the appropriate consultants in ITC.
Basic Administration
Requests for accounts, password changes, simple permissions
changes (i.e., a new account holder needs to have access to
an existing directory), and directory creation should be directed
to itc-microsystems@virginia.edu.
Advanced Administration
File restores, data source name creation and virtual host
request issues will go through
itc-microsystems@virginia.edu.
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